Ikeja Electric Plc has commenced refunds to customers who previously paid for their electricity meters under the Meter Asset Provider programme.

The company disclosed this during its September virtual stakeholder engagement, a monthly platform for educating customers, providing operational updates and addressing issues affecting service delivery.

In a statement, Ikeja Electric explained that eligible customers would receive refunds through credits applied to their vending transactions over the approved refund period.

“Customers can monitor their refund status online using their meter number or account number. The refund dashboard provides details including the meter cost, refund count, monthly refund amount, total refund received and last refund date, as well as the applicable refund token sent to the customer’s registered phone number or email address,” the statement read.

It added that customers with concerns about their Meter Asset Provider refunds are advised to use Ikeja Electric’s official complaint channels or visit their nearest undertaking office for assistance.